Terms and Conditions (“Terms”)

Last updated: September 29, 2020

Please read these Terms and Conditions (“Terms”, “Terms and Conditions”) carefully before using thewebsite (the “Service”) operated by(“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. The Terms and Conditions agreementhas been created with the help of FreePrivacyPolicy.com Terms and Conditions Generator.

Standard Returns

We gladly accepts returns of new, unopened items purchased on our website for a refund or store credit within 2 days of delivery. Returns that do not meet our policy will not be accepted and will be sent back to the original address of the order.

For sanitary and safety purposes, the following items are NON RETURNABLE  if opened or used:

  • E-Liquids
  • Atomizers – such as RDA & Tanks
  • Disposable Vape
  • Replacement Pods & Coils – if temper foil is broken
  • Replacement Coils – if temper seal is broken
  • Spare Parts – Drip Tips, Glasses, O-Rings
  • Rechargeable Batteries

For product with special product seals, such as E-Liquid bottle cap or hardware packaging with tamper-proof stickers, it cannot be return once the seal is broken.

Warranty Service

Hardware device purchased directly from our website comes with a 45-Day Limited Warranty from the time of delivery. You may also contact manufacturers directly for After-Sales Service for extended warranty period.

Types of products not covered under our 45-Day Warranty:

  • Atomizers – such as RDA & Tanks
  • Disposable Vape
  • Replacement Pods 
  • Replacement Coils
  • Spare Parts – Drip Tips, Glasses, O-Rings
  • Rechargeable Batteries

In order to be eligible for service under warranty, you must initiate a returns process by contacting us at info@vaporworldbd.com or use the Contact Form within 45 days of original delivery. The 45-Day Limited Warranty excludes coverage for damage resulting from accidents, abuse, disassembly, customized modification, or user-error. Furthermore, consequential and incidental damages are not covered under this warranty.

Atomizers such as Tanks, RDA, and replacement parts (coils and pods) may not be covered as the original manufacturer does not provide warranty coverage on these types of item. You can visit the manufacturer’s website for additional details.

Note: Some manufacturers does require the warranty card that is included in the package in order to process the warranty service. Please do not dispose of the packaging contents.

Dead on Arrivals (DOA) Policy

All “Dead on Arrivals” (DOA), Damaged, Missing, or Wrong Item claims must be reported back to us within 48 hours from the time of delivery. Please inspect your items carefully upon receiving it, it is your responsibility to check within the time span and notify us of any problem. Minor scratches, cosmetic issues, and discoloration are considered normal wear and tear and is not covered by warranty.

Loyalty Cashback

The Loyalty Cash earned have no expiry date of use. The maximum value of redemption of Loyalty Cash is 25% of total cart value upto 500Tk in individual order.

Additional Information

We do not guarantee compatibility between items. If you have any questions about compatibility, please do your research or send us a question before placing your order. We will not accept returns due to incompatibility.

If you would like to submit a request for refund, replacement or exchange, please contact our returns department by email at info@vaporworldb.com. Please provide your FULL NAME, ORDER #, PHONE NUMBER, and REASONS for the return. You may be requested to provide pictures or video proof of the issue. If the return is approved, you will receive further instructions on returning the package. Replacements are going to be shipped out after we receive the defective item back at our facility.

Note: Atomizers such as tanks, RDAs, RTAs, RDTAs, pod systems, and starter kits purchased on our website are intended only for use with e-liquids and nicotine salts e-liquids.

This warranty give you specific legal rights, and you may also have other rights which vary from state to state.

Return Shipping Costs

In regards to the cost of shipment for returns, customer may be responsible for the costs of shipping the items back to us. We do not offer replacements as defective items will result in an issuance of credit back to your account. ALL SHIPPING CHARGES ARE NON REFUNDABLE.

Refund Process

Refund may be issued back to the original payment (Credit card, debit card, etc) or as store credit in the form of reward points. Vaporworldbd.com is not responsible for refunds to a Prepaid Card or a cancelled credit card in the event the cardholder no longer has possession of.

 

Contact Us

If you have any questions about these Terms, please contact us.

Close Bitnami banner
Bitnami